Reports are showing that airlines have been cheating frequent fliers out of billions of dollars in unused miles each year. The good news is, Senator Charles Schumer is calling for changes in the way airlines handle their rewards and frequent flier programs.
The problem stems from airlines expiring earned airline miles without letting the customer know that they are at risk from losing them. Another issue are blackout dates and restrictions that are clearly advertised by the credit card airline frequent flier policy as “no blackouts” or “no restrictions”.
Another consumer, former minor league pitcher Doug Brubaker was short changed 10,500 points worth 2 Cabela’s gift certificates. The credit card company Elan Financial decided to reject the entire order, because he was supposed to complain within 90 days, however, everything looked fine the entire time.
King 5 news reporter Jesse Jones didn’t agree with the credit cards dealings. “The company’s stance was legal, but I didn’t think it was right. So I gave them a call and one day later, Elan Financial phoned the Kent resident offering to send him the gift cards and 10,500 points.”
What should you do to avoid these pitfalls? Call your credit card company and request information on your airline miles expiration policy, or points policies. As for the rewards you earn, it is recommended that you use them sooner rather than later to ensure your points don’t deflate in value over time.
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