How to Change Your Address on Your Citibank Credit Card Account

If you’re a Citibank credit card holder and you’ve recently moved or need to update your address for any reason, it’s essential to ensure that your billing information is accurate to avoid any potential issues with your account. Fortunately, Citibank offers several convenient methods for changing your address quickly and easily.

Steps to changing your address for your Citibank credit card account.

There are three main ways to change your address for your Citibank credit card: online, by phone, or in person.


  1. Log in to your Citibank account.
  2. Click on the “Profile” tab.
  3. Select “Update contact & personal information”.
  4. Click on “Address”.
  5. Click “Edit” to update your address.
  6. Enter your new address and click “Submit”.
Mobile App:
  • Open the Citibank mobile banking app on your smartphone.
  • Go to the settings or profile section.
  • Find the option to update your personal information.
  • Enter your new address details and save the changes.

By phone:

  1. Call Citibank customer service at 1 (800) 950-5114.
  2. Provide your full name, date of birth, and the last four digits of your Social Security number to verify your account.
  3. Tell the representative that you would like to change your address.
  4. Provide your new address and any other requested information.

In person:

  1. Visit a Citibank branch.
  2. Bring a valid photo ID and proof of your new address, such as a utility bill or driver’s license.
  3. Speak to a customer service representative and tell them that you would like to change your address.
  4. Provide your new address and any other requested information.

Why Update Your Address with Citibank?

Make sure you update your address with Citibank as soon as you move to avoid any disruptions in your service. If you do not update your address, your statements and other important mail may be sent to your old address, and you may miss important information. Keeping your address current with Citibank is crucial for several reasons:

  1. Billing Accuracy: Ensures that your credit card statements and other important communications reach you without delay.
  2. Fraud Prevention: Helps Citibank verify your identity and protect you from potential fraudulent activity.
  3. Smooth Transactions: Ensures that any purchases or transactions you make with your Citibank credit card are processed correctly.

Here are some additional things to keep in mind when changing your address with Citibank:

  • You can only change the address on your primary cardholder account. If you have authorized users on your account, you will need to contact Citibank to update their addresses as well.
  • It may take up to 10 business days for your new address to be reflected on your account.
  • If you have any questions about changing your address, you can contact Citibank customer service at 1 (800) 950-5114.

Additional Tips and Considerations

  • Costco Credit Card: If you have a Costco-branded Citibank credit card, the process remains the same. You can update your address using any of the methods mentioned above.
  • Name Change: If you’ve changed your name due to marriage or any other reason, you may also need to update your name on your Citibank credit card. This can typically be done through the same channels used for updating your address.
  • Government Travel Cards: If you have a government-issued travel card through Citibank, ensure to update your address promptly, especially if you’re relocating due to work or deployment.
  • Security Precautions: Be cautious when updating your address online or over the phone. Ensure you’re using secure connections and only provide personal information through official channels.

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